Wednesday, 05 May, 2021


Apple faces class action suit

Apple faces class action suit Apple faces class action suit
Kristine Garrett | 14 May, 2018, 18:29

It says that after collecting service data for the initial year of release for years 2014, 2015, 2016 MacBook Pros, it came to a conclusion that - excluding Touch Bar failures - 2016 MacBook Pro keyboard has been failing its users twice as often in the first year of use as that of 2014 or 2015 MacBook Pro models. According to the complainants, Apple did not alert them about this issue.

The complaint was lodged in the Northern District Court of California.

One of the plaintiffs, Zixuan Roa bought a new 15-inch MacBook Pro in January and had problems with the "B" key a month after purchase.

Despite awareness of the defect, Apple touted-and continues to tout-the MacBook as having a superior and highly responsive keyboard, with "four times more key stability than a traditional scissor mechanism.' Apple's representations regarding the MacBook's keyboard were false".

The investigation clearly resonated with MacBook owners, because soon after, more than 17,000 people signed a Change.org petition demanding that Apple recall all MacBooks with butterfly switch keyboards. Many users complained that the mechanism got stuck, making the keys unusable. It was first used on the 12in MacBook laptop, and then later on the redesigned MacBook Pro line from late 2016. The company fixed the problem, but the solution only lasted a few weeks before the space bar died again. After facing similar problems-and following a trip to the store in September 2017 when the laptop went in for repair-the failures continued. Apple chose to design its keyboard in such a way that to replace it, one would also have to replace the upper panel and several attached components. As Barbaro's MacBook Pro was at this point out of warranty, he was told it would cost more than $700 to fix. And now, the tech giant is hit with a class action lawsuit. This is a serious problem if accurate, and Apple should ideally bear responsibility for its failures.

Both Barbaro and Rao claim that Apple must have known about the issues with the butterfly keyboards before they reached the public back in 2015 and accuse the company for failing to notify consumers. However, customers have stated that this fix also doesn't work. It'll be very telling to see how Apple plans to address the keyboard in future MacBook designs. However, according to this lawsuit, that warranty is not enough as the core functionality of these laptops has been impacted. Plaintiffs assert breach of express warranty, breach of covenant of good faith, breach of the implied warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law, violation of California's Consumer Legal Remedies Act and fraudulent concealment.

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