Sunday, 09 May, 2021


Apple acknowledges mic issue in these iPhones after iOS 11.3 update

Пользователи Пользователи iPhone 7 и 7 Plus столкнулись с неожиданной проблемой и 7 Plus столкнулись с неожиданной проблемой Apple acknowledges mic issue in these iPhones after iOS 11.3 update
Kristine Garrett | 07 May, 2018, 12:09

On the affected iPhones 7 and 7 Plus, the speaker symbol remains grey during a call and can not be selected.

It seems to be fix season for Apple, as the company recently sent out special instructions to its Apple Authorized Service Providers for the iPhone 7 and iPhone X. The first deals with a microphone problem, while the second is concerned with Face ID.

Complaints for this issue can be seen on various blog communities such as Apple Support Community and Reddit.

If a customer's phone is not under warranty the Apple authorised service provider can request an exception due to this bug.

The company has authorized Apple stores and Apple authorized service providers to perform a whole device replacement for iPhone X units with Face ID issues. If the speaker button is still greyed out, the service providers should then run audio diagnostics. Apparently, as noted by users, when the rear camera of the iPhone X fails to work, Face ID ends up not working too.

In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera fix.

Apple, in the document, has instructed service providers to ask users to disconnect Bluetooth headsets.

One such reddit user explained the conversation he had with a Genius Bar personnel - "I was talking to the Genius Bar guy and he said that the cameras are connected". A faulty Face ID has reportedly been known to prompt the message, "Face ID is not available, try again later". The wide angle did the ones that worked and is connected to the front facing camera.

iPhone 7 and iPhone 7 Plus microphones stop working after upgrading to iOS 11.3 - What to do?

Apple is aware of a bug that affects some iPhone microphones during calls, according to reports.

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