Sunday, 09 May, 2021


London Plans to Rein in Uber With New Rules for Drivers, Cars

London Plans to Rein in Uber With New Rules for Drivers, Cars London Plans to Rein in Uber With New Rules for Drivers, Cars
Kristine Garrett | 16 February, 2018, 21:27

Uber has announced the introduction of yet more safety measures for drivers and passengers across the United Kingdom, as it continues its quest to convince authorities to reinstate its operating licence across London.

Uber was chastened in September when it lost its licence to operate in London, with TfL blaming Uber's approach to reporting serious crime, its vetting of drivers, how it obtains medical certificates, and its alleged use of regulatory-dodging software Greyball in other cities.

The company said it was changing its policy "after listening to feedback".

"We're determined to change the way we do business, so we'll carry on listening and plan to make other improvements over the coming months", Tom Elvidge, the general manager of Uber U.K., said in a statement Friday.

London's transport regulator unveiled plans Thursday to overhaul how private hire and ride-hailing services, including Uber, operate in the British capital in the future.

Anthony Green York Taxi York Hackney

As you'd imagine, Uber has had dealings with the police in the past, but the way it reports serious incidents is changing.

"The growth of ride-sharing and other advances mean that regulation has to be fit for the next decade and not the last", Helen Chapman, TfL interim director of licensing, regulation and charging, said in a statement."Our vision sets out clearly how we will manage these new developments that improve convenience for customers, while ensuring safety remains our top priority".

"Over the last few years we've led the way with pioneering technology which enhances safety, like GPS tracking of every trip and our two-way rating system". Uber had previously relied on passengers to make complaints, but now will actively pass on rider tip offs about serious incidents during trips.

Uber had promised to mend its ways under its new chief executive, Dara Khosrowshahi, who held talks with senior TfL officials in London soon after taking charge. TfL cited problems with the company's approach to reporting serious criminal offences and background checks - a decision the Silicon Valley firm is appealing. These departures followed a string of scandals, including claims of sexual harassment within the company and a massive data breach. Its lawyers will instead give evidence of its own actions in installing a 24-hour support line for both riders and drivers.

It added it was also lobbying the government to introduce national legislation which would require taxi journeys to start and end in the area in which a driver and vehicle was licensed.

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