'There's no lung left': Man told he's going to die by doctor on robot video
12 March, 2019, 18:23
"The use of the term "robot" is inaccurate and inappropriate", Gaskill-Hames exclaimed.
Ms Wilharm said a robot then arrived in the room and the doctor appeared on a video screen.
Mr Quintana's daughter, Catherine, told KTVU that the family was further upset because her father had trouble hearing the doctor through the speakers, forcing Ms Wilharm to relay the bad news.
"No matter how well we deliver very difficult news, it's sad and it's hard to hear", he said. Would you agree that there's nothing "warm and intimate" about a doctor's robot video message telling a patient they most likely will not be going home because they're going to die! Annalisa Wilharm said that Mr Quintana's wife was told by a nurse "this is our policy, this is how we do things".
Quintana passed away two days after he was taken to hospital surrounded by family and friends. Her mother, Catherine, said, "If you're coming to tell us normal news, that's fine, but if you're coming to tell us there's no lung left and we want to put you on a morphine drip until you die, it should be done by a human being and not a machine". "I was going to lose my grandfather".
This story corrects the age and hearing of Ernest Quintana. His family is upset with how the situation was handled.
A spokeswoman for the hospital offered "sincere condolences to the family" in a statement sent to CNN.
"The evening video tele-visit was a follow-up to earlier physician visits", Gaskill-Hames, senior vice president of Kaiser Permanente Greater Southern Alameda County, said.
Kaiser said they are continuously learning how to best integrate technology into patient interactions and will use this experience as an opportunity to make improvements.
"It does not, and did not, replace ongoing in-person evaluations and conversations with a patient and family members", the center said. She said that after the visit, he gave her instructions on who should get what and made her promise to look after her grandmother. "This secure video technology is a live conversation with a physician using tele-video technology, and always with a nurse or other physician in the room", said Kaiser Permanente.
"He was such a sweet guy", she said.
The hospital expressed it "regrets falling short" of family's expectations.
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