Some Popular iPhone Apps Are Secretly Recording Your Screen
Some Popular iPhone Apps Are Secretly Recording Your Screen
Masking sensitive data sometimes failed in Air Canada session replays
09 February, 2019, 07:00
These apps have been found to literally record your iPhone screen, without asking for your permission or notifying you about it. "Apps must request explicit user consent and provide a clear visual indication when recording, logging, or otherwise making a record of user activity", Apple said in an email to TechCrunch. However, the fact that users aren't made aware that their screens are being recorded feels like a massive invasion of privacy. The latter employ Glassbox - a platform is created to capture, record, analyze, and replay digital sessions with customers - via their apps.
Shortly after it was discovered that Facebook and Google had misused their company certificate to install applications to monitor user activity outside the App Store, a new report appeared on apps that apparently recorded all the interaction of the users and sent them to the developers or to a service provider. These replays allow developers to see exactly what you do with their apps and understand what, if anything, went wrong during a session.
The analytics firm allows for a "session replay" technology in apps, which allows developers to see how users interact with the application. Since its inception, Glassbox has helped organizations improve millions of customer experiences by providing tools that record and analyze user activity on websites and apps.
In an interview with TechCrunch, mobile expert "The App Analyst" claimed Air Canada had not been taking proper security caution with the "session replays", with employees able to see unencrypted private information entered by users. Also, some session replays reportedly compromised sensitive user information.
Further, no other app was found to be not masking the sensitive app.
Also, Apple will be checking for screen recording code more often before the developers submit their apps to the App Store, to weed out the privacy-invading code. These are effectively screen recordings extracted from users without their express consent. The Cupertino giant has responded to this report by demanding that developers disclose the use of this technology in their apps.
However, Abercrombie said that using Glassbox "helps support a seamless shopping experience, enabling us to identify and address any issues customers might encounter in their digital experience", according to 9to5Mac.
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