Thursday, 18 July, 2019


Wells Fargo customers experiencing outages with online, mobile banking

Wells Fargo customers experiencing outages with online, mobile banking Wells Fargo customers experiencing outages with online, mobile banking
Melba Vasquez | 08 February, 2019, 14:12

It is unknown how many Wells Fargo customers were impacted.

On Twitter, the bank reported a "systems issue" causing "intermittent outages" and problems with online and mobile banking, while many customers expressed fury that they were unable to even use their debit cards to access funds.

Last Friday - a typical pay day, the company's online banking and mobile app wasn't working.

Wells Fargo was hit by a major outage Thursday morning, leaving customers' funds frozen for hours.

The company now says the issue is due to a power shutdown at one of its facilities after smoke was detected. "We apologize for the inconvenience", it said.

Some customers also reported the issue was impacting credit cards.

The company said customers should check Wells Fargo social media for updates on the outage. Fire Chief Tim Boehlke of Lake Johanna Fire Department told CNBC that there was no fire.

Fire suppression systems tend to be rather punishing to data center machines, particularly their hard drives, as sysadmins in this Reddit thread on the outage point out.

In messages on its Twitter account on Thursday, the bank, with 270 branches and 467 ATMs in New Jersey, said it was a "contained issue" and not a cybersecurity event.

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