Here’s what CenturyLink said overnight about the outage
Here’s what CenturyLink said overnight about the outage
Nationwide cellular phone outage impacts parts of Door County
29 December, 2018, 00:28
Today (Dec. 27) at 3:32 p.m., CenturyLink tweeted: "The CenturyLink network is still experiencing a disruption affecting customer services".
"After pushing the information to all other methods we chose to send the message via EAS (Emergency Alert System) and WEA (Wireless Emergency Alerts) to ensure everyone was aware of the outage", CRESA said in a press release Friday morning.
The Iowa State Patrol said a county's 911 cellphone calls were being routed to the agency's office in Des Moines. "I have also spoken with CenturyLink to underscore the urgency of restoring service immediately".
Ajit Pai, chairman of the Federal Communications Commission, ordered on Friday an investigation into the outage. The outage affected only wireless 911 calls, not landline calls, CNNaffiliate WBZreported.
As of Friday morning, CenturyLink said it has yet to complete restoration work on issues that caused a nationwide outage.
Meanwhile, residents in Washington state received a busy signal when calling 911 on Thursday, according to CBS News, and in Idaho, the outage "caused the temporary shutdown of phone services at the Idaho Department of Correction and the state's Department of Education", according to The Idaho Statesman. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling". However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.
Monroe, Louisiana-based CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected. State police operate three regional PSAPs and a fourth is staffed by State 911 at the state police headquarters in Framingham.
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