Friday, 16 November, 2018


Uber App Can Now Detect Possible Crashes, Offer Help

Uber CEO Dara Khosrowshahi speaks during the company's unveiling of the new features in New York Wednesday Sept. 5 2018. Uber is aiming to boost driver and passenger safety in an effort to rebuild trust in the brand Uber App Can Now Detect Possible Crashes, Offer Help
Melba Vasquez | 07 September, 2018, 20:31

There are also some new safety features for riders.

The blog post indicated that this Safety ToolKit, as well as the company's panic button, will expand to all drivers across the USA and Canada.

"When a Ride Check is initiated, riders and drivers will be prompted to use our Safety Toolkit, which includes the option for 911 assistance". Uber made the in-app 9-11 feature available earlier this year to riders but it's now accessible for drivers.

"This technology can also flag trip irregularities beyond crashes that might, in some rare cases, indicate an increased safety risk", Khosrowshahi said in a blog post.

Khosrowshahi said the features will be like an in-app emergency button and Trusted Contacts to allow multiple sets of eyes on each ride.

As per Susan Anderson, Uber's GM for Australia and New Zealand, passengers with a low rating contribute to a very small percentage of the company's large user portfolio, however persistently not treating drivers with respect could allegedly force Uber to block a user from its app. Drivers will also have access to a hands-free feature to pick up passengers without touching their phones, and will no longer see data detailing where they retrieved passengers in the past.

Uber will protect riders' information by concealing specific pickup and dropoff addresses in a driver's trip history, the company added.

Uber is also beefing up two-step verification for rider accounts.

"Uber has a responsibility to help keep people safe, and it's one we take seriously", Khosrowshahi wrote.

It's a proactive system created to minimize crash response time and address fears for rider safety on an app where there have been numerous reports of violence and sexual assault.

Uber Chief Executive Dara Khosrowshahi confirmed on Wednesday that the ride-hailing firm is already on track to launch an initial public offering (IPO) by 2019, at the same time, he clarified that he has no plans to sell its autonomous driving research arm, as of yet.

"In the end, we want you to know when you get into that vehicle, whether you're a rider or a driver, that Uber's got your back", he said.

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