Thursday, 13 December, 2018


Amazon banning shoppers who return items too often

Image Courtesy Reuters Image Courtesy Reuters
Conrad Doyle | 26 May, 2018, 06:16

The spokesman added that customers should contact Amazon if they think they are unfairly banned. In many cases, the customers were eventually able to restore their accounts, but that's a surprisingly extreme measure for a company known for its great customer service to take.

"Please learn more about our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the bottom of all Amazon.com pages".

We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time. Terminated accounts are the ones that "cause headaches for Amazon", a former Amazon employee told the Journal. "We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers".

It's all to fight return fraud, which the National Retail Federation says cost retailers more than $17 billion dollars a year ago.

Amazon boasts free and easy returns for many of its items, which has pushed many brick-and-mortar stores to offer the same policies as they struggle to compete with the e-commerce giant.

Fortune reached out to Amazon but did not receive an immediate response. Well the usually customer-friendly Amazon is now doing the same. She said she purchased 50 things and returned only six which could not be termed excessive returns.

The company refused to disclose how many of its customers would be banned. He also mentioned that all the dubious activities are being flagged by a computer algorithm and then those accounts are reviewed manually.

"They should pay close attention to the reason they mark for their return".

After reading some of the stories from affected customers in the piece, the primary concern seems to be less about the fact that Amazon is banning account, but rather than the bans often come without any heads-up.

Many of the Customers have chosen social media to air their grievances about Amazon closing their accounts without warning or an explanation.

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