Saturday, 17 November, 2018


BT Plus will grant you unlimited mobile data when your Wi-Fi goes down

BT Plus will grant you unlimited mobile data when your Wi-Fi goes down BT Plus will grant you unlimited mobile data when your Wi-Fi goes down
Conrad Doyle | 17 May, 2018, 15:55

The new converged, smart network is scheduled for completion in 2022.

In a candid address to journalists, Allera said customer feedback showed the overseas call centres did not offer the same level of service as those in the United Kingdom and that customers were right to demand performance that matched the increasingly vital role broadband and telecoms play in our daily lives.

This confirmation backs-up details that emerged in an earnings presentation in May, where BT chief executive Gavin Patterson is reported to have said "We will look to have a commercial 5G product launched in the next 18 months".

Allera said: "We're beginning our journey to create one converged, smart network built on our world-leading fixed and mobile networks - going beyond 4G, 5G, Wifi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them". It will see BT Consumer make ultrafast broadband, with speeds of up to 314 Mbps and guaranteed speed of more than 100 Mbps, available to more homes, up from one million eligible homes today.

After months of trials of co-selling BT branded broadband and TV in selected EE stores, Allera confirmed that the brand would be returning to the high street permanently with dedicated displays in all 620 stores. Little details like EE's offer of gifting up to 20GB of your 4G allowance to other family members is a nice touch. Details will be announced on 1st June.

EE is also launching new "Flex" mobile plans - ideal for those who want the control and flexibility of pay as you go with the simplicity of pay monthly plans.

Allera said: "We made some tough choices last week, but we are reinvesting in networks and customer services".

BT TV has become the first platform in the United Kingdom to announce the integration of the Amazon Prime Video app into its set-top boxes.

Meanwhile EE will seek to be the first United Kingdom network to offer a superfast same-day smartphone delivery and expert set-up service, which will launch in London first, and they'll boost their customer support via augmented reality (AR) customer service tools, EE Remote Support and EE Virtual Support.

As part of BT Consumer's push to offer the best and more personal support for customers, EE is partnering with delivery and set-up specialists Enjoy to offer a same-day smartphone delivery and set-up service.

Among its many consumer ambitions, BT also announced a partnership with Amazon for its telly services, already having a partnership with Netflix and previously announcing a tie-up with its rival Sky for Now TV.

BT says it will adopt an open super aggregator strategy for its TV offer. EE customers will also get access to a range of new mobile TV features during 2018, including access to new BT Sport app features.

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