Wednesday, 19 June, 2019


Apple Apologizes For Slowing Down iPhones, Offers Solutions And Cuts Battery Prices

Kristine Garrett | 31 December, 2017, 03:46

Apple's statement yesterday specifically notes that the company implemented this change to avoid sudden shutdowns of its devices under "peak workloads", a change that's apparently related to the fact that older batteries are less capable of keeping up with rapid changes in demanded power, on top of not running as long as newer cells do.

"We've been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process". There's not proof that something sinister was at work here, but what has been confirmed by Apple is that, beginning with the iOS 10.2.1 update in 2016, processing speeds were intentionally slowed on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE.

The company offered to replace out-of-warranty iPhone batteries for $29 - starting in January.

Apple has mentioned in its letter that they would never do anything to intentionally shorten the life of any Apple product. As a long time iPhone user who owned and will own devices with chemically depleted batteries, I'd like to be able to choose in the future whether iOS should slow the phone down or not.

Along with the letter, Apple published a support page with details on how battery life affects iPhone performance. They didn't have the ability to opt in or out of these performance changes, and some said the practice was just a way to trick people into buying a new iPhone.

He explained that batteries are built with a trade-off between high initial performance and longevity, a dynamic which is well understood by scientists.

But it's also hard not to look at this decision as one that just makes good business sense for the fix company, seeing as it'd be nearly impossible for iFixit to sell a DIY battery replacement kit for more than $29 now that Apple has set the price so low (at least for 2018). iFixit also hasn't said if it'll be permanently keeping prices in this range or if it'll be raising back up to the usual costs once Apple stops offering discounted batteries in 2019.

Apple last week admitted that it had slowed down iPhones without users' consent, and now it is facing at least eight class-actions lawsuits in the U.S. They say Apple did not have its consent to slow down the devices.

Apple extended this feature to the iPhone 7 and 7 Plus.

What can you do if you're an iPhone user?

That long-unacknowledged feature, which Apple said was actually meant to extend a device's useful life, had fueled conspiracy theories about planned obsolescence.

Apple on Friday issued a detailed note on the controversy. Apple's statement has also led to a number of court cases filed against the company, accusing it of hiding information from users.

Apple added that it's working on an iOS software update that will offer iPhone owners more insight into the health of their batteries.

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