Sunday, 15 December, 2019


Blu Life One X2 Software Update Is Locking Users Out Of Handset

Blu Life One X2 Software Update Is Locking Users Out Of Handset Blu Life One X2 Software Update Is Locking Users Out Of Handset
Kristine Garrett | 29 November, 2017, 18:42

Blu owners have been posting on the Android and IntoBlu subreddits after installing the update on their devices complaining about being locked out of their handsets. BLU releases heaps of phones each year on Amazon ranging in price from as little as $50 up to around $250, and one of its handsets, the Life One X2, is now causing a lot of headaches for many of its users.

Updates are usually a good thing as they can contain valuable security patches and OS upgrades. The update process goes well, but as soon as the phone reboots, it asks for the users password. Bleeping Computer has tested this with their own device and confirmed that it is a problem.

I got off the phone with support. Ever single password used is marked incorrect. But for owners of the Life One X2 from Blu, the OTA update rolling out right now is locking them out of the handset and has made it impossible to recover any of their data... This, however, means all data that's not backed up will be lost, so it's understandable that customers are quite unhappy about how the affair is being dealt with.

The company says the bad update has been pulled so no more users should be affected by this.

Blu Products, the Miami-based company known for selling affordable Android phones in the USA (and not only), today released a software update that's angering a lot of users.

What do you think of this update snafu?

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